Updated 28 February 2025
GENERAL TERMS AND CONDITIONS
We greatly appreciate your choice to become a customer of Joybuy and enjoy our products and services!
Customer's purchase of any Product offered for sale on the Website is subject to these Terms and by placing an order for any Product the Customer agrees to be bound by them. Customer should print a copy of these Terms for future reference. Use of Customer personal information submitted to or via the Website is governed by the Joybuy Privacy Policy and Cookies Policy.
Joybuy reserves the right to change these Terms from time to time by changing them on the Website, although no such change will affect any order already placed with Joybuy through the Website. These terms were last updated on 28 February 2025.
Please see details on order and payments, account settings, shipping and delivery, and after-sales services and policies from Joybuy customer service portal by clicking here.
In these Terms, the following definitions apply:
| After Sales Policy | the policy provided at here regarding returns and refunds of Products; |
| Account | the virtual account provided by Joybuy to Customers accessible at here; |
| Consumer | a natural person who is acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession; |
| Contract | each and every agreement between Joybuy and the Customer, concerning the sale of a Product to a Customer and delivery of the Product to the Customer, as well as any change therein or amendment thereto, as well as any (legal) acts in preparation or execution of such agreement; |
| Customer | any person or legal entity that places an order with Joybuy, with which Joybuy has concluded a Contract or with which Joybuy is in the process of discussing or negotiating the possible conclusion of a Contract or to which Joybuy has made an offer, the Customer may be a Consumer or a Trader; |
| Day | a calendar day; |
| Joybuy | the legal entity identified in Article 1.2 of these Terms and/or any legal entity or business affiliated therewith; |
| Order Confirmation | has the meaning given to it in Article 4.2; |
| Products | any products, goods and/or other items made available for purchase by Customers from Joybuy on the Website; |
| Special Terms and Conditions | any special terms and conditions applicable to Contracts or Customer Accounts (including any terms relating to vouchers or coupons), as notified by Joybuy to Customers from time to time; |
| Terms | means these general terms and conditions, as amended and updated from time to time; |
| Trader | means a person who is acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf; |
| Website | the website at www.joybuy.com, or any other website of Joybuy on which Customers can purchase Products including the online and mobile application (App); |
1.1 Joybuy may communicate with Customer electronically, such as by e-mail, text, or by posting communications on the Website. For contractual purposes, Customer agrees that all agreements, notices, disclosures and other communications that provided electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
1.2 Identity of Joybuy:
Joybuy: JINGDONG RETAIL (UK) Limited
Business address: Floor 3, 20 King Street, London, SW1Y 6QY
Telephone number: +44 20 33073410
Email address: support@joybuy.com.
Companies House Number: 15830555
VAT identification number: 481236788
2.1 Customer is responsible for maintaining confidentiality of its Account and password, and to the extent permitted by applicable law Customer agrees to accept responsibility for all activities that occur under or using its Account. Customer should ensure that the Account and password are kept confidential and secure and should inform Joybuy immediately if Customer has any reason to believe that Customer's password has become known to anyone else, or if the Account is being, or may be used in an unauthorised manner.
2.2 Customer is responsible for ensuring that the information provided to Joybuy is accurate and complete. Customer must notify Joybuy of any changes to information provided.
2.3 Customer must not use the Website: (i) in any way that causes, or is likely to cause, the Website, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance or inconvenience.
2.4 Joybuy may terminate Customer Account(s) or restrict access to and use of the Website if Customer is in breach (or Joybuy reasonably suspects Customer may be in breach) of applicable laws or these Terms. Joybuy may also restrict or suspend access to Customer Accounts for technical or security purposes.
3.1 These Terms apply to and form an integral part of every sale of a Product by Joybuy to a Customer and form the basis of each Contract entered into between Joybuy and a Customer governing the sale and delivery of a Product by Joybuy to a Customer.
3.2 Customers must hold a registered Joybuy Account to purchase Products from the Website. Without a valid Account Customers cannot make use of the Website and/or conclude Contracts with Joybuy.
3.3 The Customer must read these Terms carefully before entering into a Contract with Joybuy.
3.4 The Website and these Terms are available in English and can be consulted and downloaded on the Website at the following address: https://www.joybuy.com/help/terms-conditions
3.5 The Customer accepts these Terms when purchasing Products from Joybuy and/or using the Website.
3.6 The applicability of purchase conditions or other (general) conditions of the Customer are explicitly excluded and rejected, unless these are accepted in writing by Joybuy in respect of any specific transaction or purchase.
3.7 Joybuy may subcontract the whole or any part of the performance under the Contract to a third party. Joybuy remains responsible to the Customer for the execution of the Contract, including for the performance by third parties in the same way as Joybuy would be under these Terms and the Contract as if Joybuy would have performed the Contract itself, unless the Customer has instructed the (use of the) third party.
3.8 Joybuy does not sell products for purchase by children. Joybuy only sells or makes available for sale Products for purchase by adults who are over 18 years of age. Joybuy may (i) refuse any attempted purchase; (ii) terminate any Contract on giving written notice; (iii) require evidence that Customer is over 18 years of age, or any other age as may be required by law in respect to any specific Product; (iv) refuse to deliver any Products; and/or (v) terminate a Customer Account, if Joybuy suspects that Customer may not be over 18 years, or such other older age as may be required by law. Any use of the Website by a person under the age of 18 years is only permitted with involvement and supervision of a parent or guardian over the age of 18 years.
Consumer Customers
4.1 Consumers may order Products by clicking on the items the Consumer wishes to purchase and then following the prompts that appear on-screen. The Consumer may check and correct any input errors up until the point at which the Consumer submits the order to Joybuy by clicking the applicable "Buy Now", "Pay Now" or "Confirm Purchase and Pay" button on the checkout page.
4.2 After placing an order, Joybuy will send to the Consumer an acknowledgment that Joybuy has received the order. Please note that this does not mean that the order has been accepted. The order constitutes an offer to Joybuy to buy the Product(s) ordered. All orders are subject to acceptance by Joybuy. Joybuy is not obliged to accept the order and may, at its discretion, decline to accept any order. The Customer does, however, acknowledge that by clicking on the applicable "Buy Now", "Pay Now" or "Confirm Purchase and Pay" button, the Customer enters into an obligation to pay for the Product(s). Where Joybuy accepts the order, Joybuy will confirm such acceptance by sending a confirmation that the order has been dispatched ("Order Confirmation"). The Contract in relation to the Product(s) ordered will only be formed when Joybuy sends the Order Confirmation. After entering into the Contract, Joybuy is under a legal duty to supply the Customer with Products that are in conformity with the Contract.
4.3 The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. Joybuy will not be obliged to supply any other Product(s) which may have been part of the order until such Product(s) has been confirmed in an applicable Order Confirmation.
Trader Customers
4.4 All offers or quotations issued or made by Joybuy are without any obligation for Joybuy and do not constitute a Contract, unless stated otherwise in writing.
4.5 Joybuy is not bound by any offer or quotation if the Customer can reasonably understand that the offer or quotation, or a part thereof, contains a mistake or a clerical error.
4.6 Any offer or quotation may be withdrawn by Joybuy, provided the Customer is given notice of the withdrawal before or at the same time as the Customer's acceptance of the offer.
4.7 A Contract, as well as modifications and additions thereto, is concluded at the moment when accepted or confirmed in writing by Joybuy or after Joybuy starts performance of the Contract.
4.8 If the reply to an offer by the Customer differs or contains additions, limitations or other modifications from the offer of Joybuy (whether or not the difference/addition/limitation/modification pertains to points of minor significance), Joybuy shall not be bound by the difference, additions, limitations or other modifications.
4.9 If Joybuy provides an offer or quotation consisting of a certain amount or range of Products, the quotation shall only apply if the Customer accepts the offer in full and takes delivery of the full range and number of Products. If the Customer only wants a part and/or not the complete number or range of offered Products, the price per Product shall be higher than a corresponding proportion of the quoted price, unless Joybuy stated explicitly otherwise in writing in its offer or quotation.
4.10 Documentation and/or materials in or accompanying any offer or, quotation in any form, are, unless stipulated otherwise in writing, for information purposes only and shall not be binding on Joybuy. Joybuy will observe the utmost care in providing any statements of prices, numbers, sizes, weight, colours, pictures and/or other (technical) specifications of Products. Documentation, samples, drawings or models shown or provided are only indications of the Products concerned, and the Customer cannot derive any rights therefrom. Joybuy does not guarantee the absence of any deviations.
4.11 Offers and quotations issued by Joybuy, and or any agreed deviations or additions thereto, do not automatically apply to future Contracts. The Customer cannot derive any rights from any offers, quotations and/or any agreed deviations or additions thereto, for other and/or future Contracts.
4.12 Subject to applicable statutory rights and restrictions, Joybuy may ascertain whether Customers are capable of meeting their payment obligations and may also apprise itself of all facts and factors that are relevant to entering into Contracts in a responsible manner, including conducting credit checks. If, based on this investigation, Joybuy has good reasons for not entering into a Contract, it may refuse an order or a request, which refusal must be substantiated, or it may apply Special Terms and Conditions to the Contract.
4.13 In the event one or more Products are unavailable once the order has been placed or Contract agreed, Joybuy will inform the Customer as soon as possible. The price of the order will be recalculated, and the Customer will be debited the new amount, with the price of the unavailable item deducted from the total amount. If the Customer has already made a payment, Joybuy will refund the applicable amount without undue delay.
4.14 The Customer is solely responsible for the correct and complete provision of information necessary for Joybuy to complete the Contract, including but not limited to information about Customer`s address, payment details and Contract information and the timely supply thereof. Joybuy cannot accept any liability for failure to supply Products which result from any error or inaccuracy in the information provided by the Customer.
5.1 The delivery time commences on the date the Contract is entered into by the parties. If Joybuy requires data or other information for the execution of the Contract that needs to be provided by Customer, the delivery time shall not commence until the Customer has provided to Joybuy all required data or information, if this is later than the date the Contract is entered into.
5.2 At all times, Joybuy shall be entitled to deliver the Products in instalments. In the event of a delivery in instalments, Joybuy shall be entitled to invoice each partial delivery separately.
5.3 If the Product(s) is/are to be delivered by Joybuy to the Customer's address, the delivery location is the address that the Customer specifies in the order process. Joybuy delivers to Customer addresses in mainland UK only. Joybuy reserves the right to suspend or cancel the order if the delivery address is not located within mainland UK.
5.4 If the Customer delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that Joybuy may not be able to deliver there. If that is the case, Joybuy will notify the Customer before it accepts the order. Joybuy reserves the right not to deliver to any region or country that is prohibited by applicable export laws or other sanctions. Orders cannot be delivered to PO Box or similar addresses.
5.5 With regard to Traders:
5.5.1 delivery of the Products shall be Ex Works (EXW) at the Joybuy warehouse in the UK, in accordance with the most recent Incoterms of the International Chamber of Commerce in force at the time when the Contract is concluded, unless Joybuy and Customer agreed otherwise;
5.5.2 delivery shall be deemed to have taken place at the time where the Products are made available to the Customer and
5.5.3 unless agreed otherwise in writing between the parties, all Products shall be transported for the account and risk of the Customer, even if Joybuy has arranged the transport and/or where the dispatch is made carriage paid.
5.6 If the Trader fails to provide information or instructions necessary for the delivery, (i) the Customer shall be in default without any notice of default being required and (ii) Joybuy is entitled to store the Products at the expense and risk of the Customer or to sell them to a third party.
5.7 Subject to Article 4 of these Terms, Joybuy will deliver Products within thirty (30) Days of acceptance of an order, unless a different delivery period has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the Consumer will be informed about this. In this case, the Consumer has a right to cancel the Contract free of charge and receive a full refund.
Please see more details about delivery from the customer service portal here.
6.1 All prices for the Products presented on the Website or otherwise, are in GBP and are inclusive of VAT. Prices do not include shipping and delivery charges, which are invoiced in addition to the prices of the Products once the Customer selects the delivery method.
6.2 Joybuy is entitled to modify the indicated prices at any time, before the conclusion of the Contract. If Joybuy modifies the price of the Product, it shall notify the Customer by email.
6.3 All cost estimates issued by Joybuy shall be merely indicative, except where specified otherwise in writing by Joybuy.
6.4 The Website contains a large number of Products, and it is always possible that, despite Joybuy's best efforts, some of the Products listed on the Website may be incorrectly priced. Joybuy will normally verify prices as part of the dispatch procedures so that, where a Product's correct price is higher or lower than the price stated on the Website, Joybuy will normally, at its discretion, either contact the Customer for instructions before dispatching the Product, or reject the order and notify the Customer of such rejection.
6.5 Any changes in factors affecting the price for the Products after the conclusion of the Contract will be payable by the Customer, even if the parties agreed upon a fixed price, provided that such changes are the result of statutory regulations or stipulations. If the Customer does not agree the change to the price for the Products, the Customer may terminate the Contract on the Day on which the price increase takes effect and receive a refund for any price paid for the Products and any applicable delivery charges.
6.6 Any changes in factors affecting the price for the Products or Joybuy`s additional costs, including, but not limited to purchase prices, exchange rates, delivery charges, storage costs, import and export duties and other levies due upon import or export, insurance rates, freight rates and other levies or taxes after the conclusion of the Contract may be recharged by Joybuy to a Trader, even if parties agreed upon a fixed price.
6.7 Where the Customer is a Trader, the Trader shall indemnify Joybuy against all damage, loss and/or costs that Joybuy may incur as a result of the Customer being not properly registered for VAT or similar tax purposes and/or that the Customer has issued incorrect information or has not supplied necessary information to Joybuy by any agreed deadline.
Consumer Customers
7.1 Payment for all orders must be made by one of the approved payment methods set out in Article 7.3 or otherwise indicated on the checkout page.
7.2 Customers should be aware that online payment transactions are subject to validation checks by the Customer's card issuer and Joybuy is not responsible if the Customer's card issuer declines to authorise payment for any reason. Please note, it is possible that the card issuer may charge an online handling fee or processing fee. Joybuy is not responsible for this.
Trader Customers
7.3 Where the Customer is a Trader, Joybuy may require an advance payment from the Customer. If an advance payment has been agreed, the Customer may not assert any right regarding the execution of the order in question before making the agreed advance payment.
7.4 The following payment methods are accepted by Joybuy: paypal, credit/debit card, Google Pay, buy now pay later providers, Apple Pay and Wechat Pay, and any other payment method available on the payment page when the Product is ordered. Payment methods are subject to any additional terms and conditions imposed by the Customer's card or payment provider. Joybuy may add or remove any payment methods from the Website, in its sole discretion, at any time.
7.5 All outstanding amounts are immediately due and payable in the event of late payment or if the Customer becomes bankrupt.
7.6 If the Customer fails to meet its payment obligations (in time), Joybuy may assign the relevant claim to a third-party.
8.1 Where the Customer is a Consumer, the Product(s) ordered will be at the Customer's risk from the time of delivery. Ownership of the Product(s) ordered will also pass to the Customer on delivery, provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received by Joybuy.
8.2 Where the Customer is a Trader, notwithstanding actual delivery, all Products delivered by Joybuy to the Trader Customer shall remain the property of Joybuy until that time and ownership of the Products shall not pass to the Trader Customer until such Customer has paid in full all amounts owed to Joybuy in connection with Products delivered or to be delivered, including the any surcharges, interest, taxes, fees, levies, duties and costs that may be owed under these Terms and the Contract
8.3 As long as ownership of the Products has not been transferred to the Trader Customer, the Customer is not entitled to rent, pledge or otherwise encumber or transfer the Products to third parties.
9.1 Without affecting a Consumer's statutory rights, the Customer is required to inspect, or to have inspected, the Products as soon as the Products are delivered or placed at the Customer`s disposal. In addition, the Customer must examine whether the quality and/or quantity of the delivered Product(s) matches the Contract and complies with the requirements agreed by parties.
9.2 The Customer must notify Joybuy immediately in writing or by sending an e-mail to support@joybuy.com specifying any complaints concerning the Products. Any notification of a shortcoming/defect/complaint made by the Customer should contain a description with the Order Confirmation or purchase number, the delivery date, a copy of the applicable invoice, the serial number of the Product and the nature of the shortcoming/defect/complaint in as much detail as possible so that Joybuy can respond adequately ("Notification").
9.3 All Notifications shall be handled in accordance with the Joybuy After-Sales Policy available at our customer service portal.
10.1 In addition to the Customer's statutory rights, Joybuy guarantees that the Products comply with the Contract, the specifications stated in the offer, reasonable requirements regarding reliability and/or usability and all applicable laws in force on the date on which the Contract was concluded.
10.2 An additional guarantee provided by Joybuy may never limit the legal rights and claims that the Consumer may enforce against Joybuy by virtue of the Contract if Joybuy fails to perform its part of the Contract.
10.3 An additional guarantee means each obligation assumed by Joybuy under which Joybuy grants the Customer certain rights or claims that, in terms of scope, exceed those that Joybuy is required to grant by law if it has failed to perform its part of the Contract.
11.1 The Website and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, icons, graphics, products, associated products, etc. to be found on the Website are the exclusive property of Joybuy, its affiliated companies, its licensors or its content providers. Joybuy does not grant any license or any entitlement to Customers or any third parties other than that of consulting the Website. Any use or reproduction, in whole or in part, of these elements is authorised exclusively for information purposes only, for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited.
11.2 Customer undertakes not to infringe or to attack Joybuy`s intellectual property or other proprietary rights in any way, directly or indirectly, by use or otherwise and acknowledges that Joybuy is the beneficiary with regard to these rights.
11.3 Customer shall ensure that all information received from Joybuy that is known or should reasonably be known to be of a confidential nature is kept secret and Customer will not disclose any of such information to any third party. The Customer shall only use such confidential information for the purpose for which it has been provided by Joybuy. Information shall in any event be regarded as confidential if it is designated as such by Joybuy.
12.1 Without prejudice to any statutory rights or remedies Consumers might have, and to any restrictions imposed on the limitations of liability stated below by the laws of Consumer`s country of domicile and to the extent permitted by law, the liability of Joybuy is limited as set out in this Article 12.
12.2 Joybuy shall not be liable for:
12.2.1 any interruption to the Website;
12.2.2 any damage or loss resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Website;
12.2.3 non-fulfilment of orders due to stock shortages (whether a Contract has been concluded or not);
12.2.4 Products not obtained via the Website;
12.2.5 Products damaged by normal wear and tear; or
12.2.6 Products that have exceeded the reasonable lifespan of the Product.
12.3 Without prejudice to Article 12.1 and Article 12.2 and to the maximum extent permitted by law, Joybuy's liability for an attributable failure to comply with any of its obligations under any Contract and/or these Terms, explicitly including any failure to comply with a warranty obligation agreed with the Customer, based on a tort, or due to any other reason or on any other ground, shall in all cases be limited to the amount paid by the Customer to Joybuy under the Contract which is the subject of the claim.
12.4 In no circumstances will Joybuy be liable to Customer for any special, consequential, indirect, criminal or incidental loss, including but not limited to losses caused by delays, lost profits, lost savings, increased operational costs, damages or loss as a result of claims from Customer`s customers, loss of customers, loss of goodwill, damages or loss in connection with the use of items, materials or services provided by third parties that Joybuy is instructed to obtain by the Customer and damages and loss in connection with the engagement of third parties by Joybuy on the Customer`s instruction, howsoever caused, regardless of the basis of liability, and regardless of whether it was advised in advance of the possibility of such damages arising in any way from the Contract or otherwise. Joybuy's liability for destruction or loss of data is also excluded.
12.6 The restrictions and exclusions referred to in Articles 12.2 to 12.4 (inclusive) above shall no longer apply if and in so far as the damage in question is solely caused by an intentional act or gross negligence on the part of Joybuy. Nothing in these Terms limits or excludes Joybuy's responsibility for fraudulent representations made by Joybuy or for death or personal injury caused by its negligence or wilful misconduct.
12.7 Customer`s right to any damages is always conditional to the notification thereof to Joybuy in writing immediately upon the Customer becoming aware of the breach. Joybuy shall not be liable for any claims received more than twelve months after the Customer became aware of the event giving rise to the claim.
13.1 If force majeure of a temporary or permanent nature prevents the Contract from being performed, Joybuy is entitled to terminate the Contract in whole or in part, without any obligation to pay compensation, or to suspend the (further) execution of the Contract. In the event of suspension, Joybuy may declare the Contract wholly or partially terminated. If a force majeure situation occurs, the affected party shall promptly inform the other party and keep it informed of the development of the force majeure situation.
13.2 For the purpose of these Terms, 'force majeure' means any situation in which Joybuy cannot reasonably fulfill its obligations for reasons beyond its control, as well as, if not already included, government measures, quotas, (industrial strike, (civil) war, danger of war, pandemics, epidemics, riot, occupation, illness, molestation, fire, water damage, flood), company occupation, disruptions in the supply of energy, storage and transport difficulties, suppliers` default on the goods required for the delivery of Products from Joybuy and furthermore all circumstances, in which there is no reasonable reason Joybuy can be expected to fulfill its obligations towards the Customer.
14.1 If the Customer:
14.1.1 fails to fulfil one or more of its obligations under the Contract;
14.1.2 is declared bankrupt; or
14.1.3 the Customer otherwise loses the free disposal of its assets,
Joybuy may, without prejudice to all its other statutory and contractual rights, immediately suspend or terminate the Contract without notice of default and / or judicial intervention. On the suspension or termination of the Contract in accordance with this Article 14.1, any and every amount owed by the Customer to Joybuy is immediately due and payable in full. In respect of Products that have already been supplied by Joybuy but not yet paid for by the Customer, the Customer must return the Products to Joybuy immediately. and Joybuy's rights under this clause 14.1 are without prejudice to Joybuy's right to claim for damages, costs and interest.
14.2 If Joybuy terminates the Contract in accordance with Article 14.1, the Customer may download its user account information within 30 Days. For more information on how Customer personal data is processed, including Joybuy's retention policy, refer to Joybuy's Privacy Policy and Cookies Policy.
ARTICLE 15. MISCELLANEOUS
15.1 The Customer shall not be entitled to transfer its rights and/or obligations under these Terms or a Contract to any third party, without Joybuy`s prior written consent.
15.2 Joybuy shall be entitled to alter these Terms and the Special Terms and Conditions or make any additions thereto on giving written notice to the Customer. Unless: (i) the Customer informs Joybuy in writing, that it does not accept the changes and/or additions within fourteen (14) Days after the date of notification; or (ii) the Customer continues making use of the Website, the Customer shall be deemed to have accepted the amended Terms.
15.3 If, at any time, one or more provisions of these Terms is fully or partially void or voidable, the remaining provisions of these Terms will remain in full force and effect. In such an event, Joybuy may alter the relevant term in accordance with Article 15.2.
15.4 These Terms and any document expressly referred to in them represent the entire agreement between the Customer and Joybuy in relation to the subject matter of any Contract. Joybuy is required by law to advise Customers that Contracts may be concluded in the English language only and that no public filing requirements apply.
15.5 These Terms and all Contracts are governed by the laws of England and Wales. All disputes between Joybuy and the Customer to which these Terms apply are subject to the jurisdiction of the courts of London, England.
16.1 The Customer's right to withdrawal from any Contract, to return any Products or to apply for a refund shall be as set out in the After-Sales Policy.